Refund and Returns Policy

Version 2.1, 16 October 2026. Applies to all licences in our shop.

14 days money back

Not happy with a new licence? Email us within 14 days of purchase and you get the full amount back, even if you have already activated the licence. No reason needed. This applies to consumers and business customers alike.

How to request it

1. Email support@guifi.nl with your order number.
2. We deactivate your licence and refund you within 14 days, using the same payment method.

Statutory right of withdrawal

As an EU consumer you have 14 days to withdraw from a distance purchase. The money-back arrangement above gives you that right in full, also after activation. A simple email is enough.

Renewals

The 14 days apply to a new licence, not to an automatic renewal. You can always cancel a renewal beforehand through My account. As a consumer you can also cancel during the term after the first period; see article 8 of the terms of service.

When do you get nothing back after the 14 days?

If the software later stops working, or works only in part, because another party breaks or changes the connection (for example new firmware or an SDK change from edelkrone, a model from Whisper, OpenAI or Hugging Face, or a new macOS), you get no refund for that. We adapt the software within a reasonable time where we can, without guarantee. Read article 4 of the terms of service. This does not affect the rights the law always gives you as a consumer.

Not sure whether a product works with your setup? Check the compatibility page or ask us before you buy: within the 14 days you can always get your money back.

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